As the Quinte Humane Society approached its 50th year of protecting and advocating for the humane treatment of animals in Prince Edward County, Hastings County, the City of Belleville, and Quinte West, its facilities were nearing the end of their useful life. They were no longer suitable for adequately caring for animals, the professional staff, community engagement, programming, and outreach. The organization was preparing to launch a capital campaign to fund the construction of a new, state-of-the-art facility, making it the perfect time to review its brand identity and digital presence. After extensive discovery sessions with stakeholders, staff, donors, municipal partners, and community members, it became evident that the current brand identity and positioning did not reflect the organization’s present reality, nor its vision for the future.